Buying a £3,000
machine online
feels risky. Here’s the truth.
We get it. You’re about to spend serious money on a machine you haven’t touched, from a store you’ve just found. So let us show you exactly what happens when you order — and every protection you have. No small print. No surprises.
✓ 1-Year Parts Warranty✓ Insured Delivery✓ Direct WhatsApp Support✓ UK-Based Business✓ Secure Checkout
1-Year Parts WarrantyFree UK ShippingInsured In TransitWhatsApp SupportSecure CheckoutNo Hidden FeesReal Human HelpUK Registered Business1-Year Parts WarrantyFree UK ShippingInsured In TransitWhatsApp SupportSecure CheckoutNo Hidden FeesReal Human HelpUK Registered Business
Your concerns, answered
We know what you’re worried about.
Every single buyer has these same four fears. Here’s how we handle each one — specifically, not vaguely.
📦
“What if it arrives damaged?”
Every machine is professionally packed with foam padding and double-boxing. All orders are fully insured in transit. If your machine arrives with any damage, we replace or repair it at zero cost to you — no arguments, no forms, just a WhatsApp message to us.
💸
“What if it breaks after I receive it?”
You’re covered by a full 1-year parts warranty on every machine. Components fail — it happens — and when it does, we send the replacement part or arrange a repair. Our support line is WhatsApp, not a ticket system, so you’ll speak to a real person the same day.
🕵️
“Is Tower to Tower a real business?”
Absolutely. We’re based at Petal Lodge, The Rosary, Friskney, Boston PE22 8RT, UK. You can WhatsApp us, email us, or write to us. We’ve been building this store with a real passion for arcade gaming — not a dropship operation, not a faceless warehouse.
🔁
“What if I change my mind or it’s wrong?”
If you’ve ordered something that isn’t right for your space or situation, contact us within 14 days. We’ll work with you on an exchange or return. We’d rather you be completely happy than have a machine collecting dust. Message us first — we almost always find a solution.
Step by step
Your exact order journey
From the moment you click “buy” to the day you’re playing — here’s precisely what happens and when.
1
Instant
Order confirmed
You place your order through our secure checkout. You’ll receive an order confirmation email within minutes with your full order summary, invoice, and our direct WhatsApp number pinned at the top. No waiting around wondering if it went through.
Secure payment · SSL encrypted
2
Within 24 hours
We contact you personally
One of our team will reach out via WhatsApp or email to confirm delivery details, check access requirements (door width, floor level, lift availability) and answer any last questions. This personal touch is how we prevent 90% of delivery day issues.
Personal contact · No automated bots
3
Dispatch day
Your machine is professionally packed & shipped
We pack every machine with industrial foam and double-boxing, then hand it to our insured courier. You’ll receive a tracking number the moment it’s collected. Every shipment is insured for its full value — if anything goes wrong in transit, you are fully protected.
Fully insured · Tracked shipment
4
Delivery day
Your machine arrives at your door
The courier will contact you the day before to give you a delivery window. When it arrives, take a moment to inspect the outer packaging before signing. If there is any visible damage, note it on the delivery form and WhatsApp us immediately — we’ll handle everything from there.
Inspection checklist included in box
5
You’re live
Plug in, power up, play
Every machine ships with a setup guide. Most are genuinely plug-and-play — UK plug, standard 240v socket, nothing exotic. If you need any help during setup, WhatsApp us. We’ve set up hundreds of machines and can walk you through anything in minutes.
UK plug · 240v standard · No electrician needed
✓
Year one and beyond
We don’t disappear after the sale
Your 1-year parts warranty starts from delivery. Our WhatsApp line stays open. If you ever have a question — even months later — message us. We’re arcade people. We want your machine running perfectly because that’s what we’d want if we bought from someone else.
1-Year warranty · Ongoing aftercare · Real support
The warranty, plainly
What your 1-year warranty actually covers
We’re not going to bury this in PDF terms. Here’s exactly what you’re covered for — in plain English.
✅
Component failure
If any internal part — PCB, power supply, monitor, buttons, joystick mechanism — fails within 12 months of delivery, we send a replacement part at no charge. You keep the machine.
✅
Transit damage
If your machine arrives with damage from the delivery journey, we cover all repair or replacement costs. You just need to note it on the delivery slip and send us photos within 48 hours.
✅
Technical support
Software issues, calibration problems, display settings — we’ll walk you through fixes via WhatsApp. You’re never alone with a problem you don’t understand.
❌
What’s not covered
Physical damage caused after delivery (drops, spills, accidents), modifications made by the buyer, or normal wear on consumables like coin mechs after heavy commercial use. Fair is fair.
To make a warranty claim: Simply WhatsApp us at +44 7476 609086 with your order number and a short description or video of the issue. We aim to respond within a few hours and resolve within days — not weeks.
Our support promise
No tickets. No bots. Just us.
WhatsApp-first support
When you order from Tower to Tower, you get our personal WhatsApp number — not a support form, not an email queue.
You message us, we reply. It’s that simple. Whether you’re asking before you buy, checking on your delivery, or need help after the sale — one message gets you a real person who knows your order.
Available Monday–Saturday, typically responding within a few hours. For urgent delivery-day issues we respond as fast as possible.
We believe you should know exactly where you stand before you buy — so here it is.
Scenario 01
Machine arrives damaged
Note it on the delivery paperwork, photograph it, and WhatsApp us within 48 hours. We will arrange a repair or replacement at our cost. You will not be out of pocket.
Scenario 02
Machine develops a fault
Contact us within your 1-year warranty period. We’ll diagnose via WhatsApp and send the replacement part or arrange a repair. Components are covered — no quibbles.
Scenario 03
Changed your mind
Contact us within 14 days of delivery. If the machine is unused and in original packaging we can discuss a return. Return shipping is at the buyer’s cost for change-of-mind returns — but message us first, we often find a better solution.
Always
The golden rule
Whatever the issue — message us first. We’ve resolved every single customer concern through a direct conversation. We want you happy. A happy customer is the whole point. WhatsApp: +44 7476 609086
Real questions
FAQ — the questions people actually ask
Most standard arcade cabinets are between 65–75cm wide. A standard UK door is 76cm — so most machines fit, but it can be tight. When we contact you after your order, we’ll confirm the exact dimensions of your specific machine and help you plan access. If you’re unsure before ordering, just WhatsApp us with your machine interest and door width and we’ll advise immediately.
No. Every machine we sell runs on a standard UK 3-pin plug, 240v socket — the same as your kettle or TV. There is no special wiring, no 3-phase power, nothing technical. If a machine ever required anything different, we’d tell you clearly in the product listing.
We don’t currently offer formal instalment plans through the website, but WhatsApp us — for larger orders we’re sometimes able to arrange a deposit and balance structure on a case-by-case basis. It’s always worth asking.
In-stock machines typically dispatch within 2–5 business days. Delivery to most UK addresses takes 3–7 business days from dispatch. Pre-order items will have an estimated dispatch date listed on the product page. We’ll always give you a realistic timeline — we don’t promise what we can’t deliver.
WhatsApp us anyway. Arcade machines use standardised parts — JAMMA boards, standard power supplies, common monitor panels — that are widely available and inexpensive. We’ll point you to exactly the part you need and help you diagnose the issue even out of warranty, because that’s the kind of business we want to run.
We’re primarily an online store, but if you’re seriously considering a purchase and want to discuss it in more detail, message us on WhatsApp. We’re based in Friskney, Boston, Lincolnshire. We’ll always try to accommodate serious buyers where we can.
Both — and it’s clearly stated on every product listing. New machines come direct from the manufacturer. Any refurbished or used machines are listed as such, with a description of their condition. We don’t mix these up or obscure it. If a product listing doesn’t make it clear, message us and we’ll tell you exactly.
Yes. Our checkout is SSL encrypted and processes payments through industry-standard payment providers. We never see or store your card details. You also have the standard consumer protections of a UK purchase — your bank and card provider can support you in any dispute, though in our experience, we’ve never needed to go that far.
From the founder
A personal note from Christy
C
Christy Ranjan Antony
Founder, Tower to Tower
“I started Tower to Tower because I know how hard it is to find a store you can actually trust when you’re buying something this big.
I’ve been on the buyer’s side of this. The anxiety of spending thousands online, hoping the machine shows up in one piece, hoping someone picks up the phone if something goes wrong. I built this store to be the thing I wished existed when I was looking.
Every machine I list is one I’d be happy to have in my own home. Every policy on this page is one I’d want if I were the customer. And my personal WhatsApp is on every order confirmation — not because I have to put it there, but because I genuinely want you to be able to reach me directly.
If you have any hesitation at all — before you buy, during delivery, or after — message me. I’ll sort it out. That’s the whole promise.”
✓ UK Registered Business✓ SSL Secure Checkout✓ 1-Year Parts Warranty✓ Insured Delivery✓ WhatsApp Support✓ No Hidden Fees✓ 500+ Machines✓ Free UK Shipping on Qualifying Orders
