Overview

At Tower to Tower Arcade, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

Information We Collect

We may collect the following types of personal data:

1. Personal Information

  • Name
  • Email address
  • Phone number (including WhatsApp contact)
  • Billing and delivery address

2. Transaction Information

  • Order details
  • Payment information (processed securely via third-party providers)

3. Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you بشأن enquiries or support
  • Provide customer service
  • Improve our website and services
  • Comply with legal obligations

We do not sell your personal data to third parties.

Payments

All payments are processed securely through trusted third-party payment providers. We do not store your full payment details on our servers.

Cookies

We use cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience

You can control or disable cookies through your browser settings.

Sharing Your Information

We may share your data with:

  • Delivery and logistics partners
  • Payment processors
  • IT and website service providers

All third parties are required to handle your data securely and in accordance with data protection laws.

Data Retention

We only retain your personal data for as long as necessary to:

  • Fulfil orders
  • Comply with legal and tax obligations
  • Resolve disputes

Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request data portability

To exercise these rights, please contact us.

Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 christyranjanantony@gmail.com
📱 WhatsApp: +44 7476 609086

📍 Petal Lodge, The Rosary
Friskney, Boston PE22 8RT
United Kingdom

Google Compliance

This Privacy Policy is designed to comply with:

  • UK GDPR (General Data Protection Regulation)
  • Data Protection Act 2018
  • Google Merchant Center requirements

We are committed to transparency and protecting user privacy.