Overview

At Tower to Tower Arcade, we aim to provide reliable and efficient delivery for all commercial arcade machines across the United Kingdom.

This Shipping Policy outlines delivery times, costs, and procedures to ensure a smooth experience for our customers.

Delivery Areas

We currently deliver to:

  • United Kingdom (England, Scotland, Wales)

For deliveries outside the UK, please contact us before placing an order.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed on the next working day

Delivery Time

Estimated delivery times:

  • Standard Delivery: 5–10 business days
  • Delivery times may vary depending on location and availability

We will notify you if there are any delays.

Shipping Costs

  • Shipping costs are calculated based on your location and order size
  • Final delivery costs will be confirmed before dispatch
  • Any additional charges (if applicable) will be clearly communicated

Delivery Method

Due to the size and nature of our products:

  • Deliveries are made via specialist couriers or freight services
  • Some deliveries may require scheduled appointments
  • You may be contacted prior to delivery to confirm a suitable time

Installation & Setup

  • Our machines are delivered ready for setup
  • Installation assistance may be available depending on your location
  • Please ensure adequate space and access for delivery

Delivery Requirements

To ensure a smooth delivery:

  • Ensure someone is available to receive the delivery
  • Check that access routes are suitable for large items
  • Inform us in advance of any delivery restrictions

Failure to meet delivery requirements may result in additional charges.

Tracking

  • Tracking information will be provided where available
  • For large freight deliveries, updates may be provided manually

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide photos or videos as evidence
  • We will resolve the issue as quickly as possible

Delays

While we aim to meet all delivery estimates:

  • Delays may occur due to courier issues, weather, or unforeseen circumstances
  • We are not liable for delays outside our control, but we will keep you informed

International Shipping

  • International shipping may be available upon request
  • Additional costs, taxes, and import duties may apply
  • Customers are responsible for any customs-related charges

Contact Us

For any shipping enquiries, please contact us:

📧 christyranjanantony@gmail.com
📱 WhatsApp: +44 7476 609086

📍 Petal Lodge, The Rosary
Friskney, Boston PE22 8RT
United Kingdom

Google Shopping Compliance

We provide clear and transparent shipping information to comply with Google Merchant Center requirements, including:

  • Accurate delivery timeframes
  • Clear shipping costs
  • Defined processing times
  • Easy access to shipping information

This ensures a trustworthy and transparent shopping experience.